Shipping policy

Waakye & Co ships freshly prepared meals within the United States. Because our food is perishable, we use expedited shipping methods designed to minimize time in transit.

SHIPPING DAYS

Shipped meal orders are prepared and dispatched on our designated shipping days. The shipping date is the date your order leaves our facility and is not the same as the delivery date.

You will receive tracking information once your order has been shipped.

SHIPPING METHODS

Available expedited shipping options and rates are displayed at checkout based on your delivery address. Shipping rates may include packaging and handling costs necessary to safely prepare perishable food for transit.

Delivery dates and times shown by the carrier are estimates and may be affected by weather, carrier disruptions, holidays, or other circumstances outside of Waakye & Co’s control.

DELIVERY & FOOD STORAGE

Customers are responsible for monitoring their tracking information and retrieving packages promptly upon delivery.

Because your order contains perishable food, please open your package immediately upon arrival and refrigerate or freeze the contents as directed.

SHIPPING ADDRESSES

Please review your shipping address carefully before placing your order. Waakye & Co is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

DELAYS
Although we use expedited shipping services for our perishable meals, carrier delays can occasionally occur.

If your shipment is delayed, please contact us if you have concerns about the condition of your order upon arrival. Do not consume food that you believe has arrived unsafe to eat.

 

DAMAGED OR COMPROMISED SHIPMENTS

If your package arrives damaged or you believe the condition of your food was compromised during transit, please contact Waakye & Co as soon as possible.

Include your order number and clear photographs of the shipping box, packaging, and affected food items. We will review the circumstances and determine an appropriate resolution in accordance with our Return and Refund Policy.

LOCAL PICKUP

Orders placed for local pickup are not shipped. Pickup instructions, location details, and the applicable pickup window will be provided with your order.

Customers are responsible for collecting their orders during the designated pickup window.

Nothing in this policy limits any rights you may have under applicable law.