Refund policy

Because our meals are freshly prepared to order and are perishable, all sales are final after the cancellation period described below.

RETURNS

Due to the perishable nature of our food products, Waakye & Co does not accept returns or exchanges.

 

CANCELLATIONS

Orders may be canceled within 15 minutes of purchase. After the 15-minute cancellation window has passed, orders cannot be canceled, changed, or refunded.

Please review your order carefully before completing checkout.

PICKUP ORDERS

Customers are responsible for picking up their orders during the designated pickup window. Refunds will not be issued for orders that are not picked up.

SHIPPED ORDERS

Because our products are perishable, customers are responsible for providing complete and accurate shipping information and for retrieving and properly storing their order promptly after delivery.

Refunds will not be issued for delivery issues resulting from an incorrect or incomplete address provided by the customer, missed delivery attempts, or failure to retrieve or properly store an order after delivery.

DAMAGED, INCORRECT, OR QUALITY-ISSUE ORDERS

If your order arrives damaged, you receive an incorrect item, or you experience a quality issue with your order, please contact Waakye & Co as soon as possible after receiving it.

Please provide your order number, a description of the issue, and clear photographs of the food and packaging so we can properly review your concern.

Eligible concerns are reviewed on a case-by-case basis. Depending on the circumstances, an appropriate resolution may include a replacement, store credit, or refund.

Nothing in this policy limits any rights you may have under applicable law.